Your FaceCradle is guaranteed for life against manufacturing fault and any failure caused by such fault.  If you break the product or simply don’t like it, we do not cover that.  We are 100% confident FaceCradle is the best and most versatile travel pillow on the market and it should meet your expectations. In the unlikely event of a fault as described, we would discuss with you about the appropriate way to resolve the issue with the remedies being either a return & refund or a replacement.  No matter what the case, we are always reasonable and willing to provide a mutually satisfactory outcome.